Terms and Conditions

Clients booking by telephone or email will be deemed to have read and accepted these Terms and Conditions.

On making a booking you will be required to fill in a booking form and pay a £10 deposit per person to confirm the trip.

Bookings made will be deemed as provisional until the deposit is paid and has cleared in the Canoe UK Ltd bank account.

In the event of adverse weather conditions or high river levels Canoe UK Ltd reserve the right to cancel any canoe trip at any time they feel it would be unsuitable to continue.

The deposits paid to the company act as confirmation of a booking and are non-refundable unless the Canoe UK Ltd has cancelled the trip.
In the event of cancellation the company will first offer an alternative date for the group and if this is not possible for those involved the deposits will be refunded to them.

Canoe UK Ltd is licensed to the standard of Shropshire County Council Public Health Acts Amendment Act 1907 and has a Public Liability Insurance.

All participants should be able to swim at least 50 metres.

All participants must wear their buoyancy aids at all times when on or near the river.

Under 18 year olds must be accompanied by parents or legal appointed guardian. Minimum age is 6/7 years old.

Designated Adult

There must be a designated adult over the age of 18 years in each group. The designated adult is responsible for ensuring that each member of the group is aware of and agrees to these Terms and Conditions. The designated adult, upon receiving the hired equipment, also accepts full responsibility for any loss or damage to our equipment or to any third party’s equipment up to the value of replacement.


We recognize that canoeing is an inherently dangerous activity with a danger of personal injury or death attached. Participants in this activity should be aware of and accept these risks and be responsible for their own actions and involvement. By accepting these Terms and Conditions you are confirming that you are aware of this and accept the risks associated with this activity.

Please note that we cannot accept responsibility for any personal injury or death. However, nothing in these Terms and Conditions shall affect the statutory rights of any client or exclude or restrict any liability for death or personal injury arising from the negligence of Canoe UK Ltd.

By agreeing to these Terms and Conditions you accept that Canoe UK Ltd does not have any responsibility whatsoever for loss or damage to your personal belongings. You should be aware that any water resistant containers supplied by us are not guaranteed to be water proof. Therefore you should not rely on the water resistant containers that we supply to keep your property dry, and you accept that you are taking your personal property on to the river at your own risk.


The activity that we offer requires certain levels of health and physical fitness before you can take part. Please consult a doctor if you are in any doubt about the suitability of the activity for you or your group.

Right to Terminate

Canoe UK Ltd reserve the right to terminate a booking in the event of unreasonable conduct, which is likely to cause distress, damage or danger to other clients, employees or any third party. This includes a failure to disclose any serious medical condition or disability. Should any of the above occur, our cancellation policy applies.

Safety Equipment

It is essential that all persons wear the safety equipment that we provide at all times. If you do not wear the appropriate safety equipment you will be asked to leave the activity site immediately. Under these circumstances you will not be entitled to a refund.

Alcohol & Substance abuse

Alcohol and other illegal substances should not be consumed before entering the river. Anyone under the influence of the above will not be permitted to hire our equipment or participate in the activities we offer and will be asked to leave the activity site immediately. Under these circumstances you will not be entitled to a refund.